Return and Exchange
At Stolen, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible return, exchange, and refund policy.
How to Initiate a Return or Exchange.
1. Contact our team via email hello@stolenpk.com or contact us at +92-312-229-411-4 within 24 hours of receiving your order.
2. Provide your order number and details about the item you wish to return or exchange.
3. Our team will guide you through the process and provide a return shipping label if applicable.
4. Once we receive and inspect the returned item, we'll process your refund or send out the exchanged product which depends on our below mentioned policy and terms.
5. We aim to make the return and exchange process as smooth as possible.
Return/Exchange Policy
1. Timely Requests:
Initiate your refund or exchange within 24–48 hours of receiving your order to ensure smooth processing.
2. Return Window:
Returns must be made within 7 days of delivery. Beyond this period, we may not be able to process your request.
3. Pristine Condition:
Items should be unused and in the same flawless condition as received.
4. Original Packaging & Tags:
All original tags, packaging, and accessories must remain intact.
5. Damaged or Missing Items:
Any damage or missing items should be reported within 24 hours, accompanied by clear photos if applicable.
6. Inspection & Availability:
All returns and exchanges are subject to inspection. Exchanges depend on stock availability; otherwise, a refund or alternative will be provided.
